Arrives at the rink with a phone, not a binder.

• Attendance in three taps at the boards. The file to submit for Youth and Sport comes after.
• Lines prepared ahead, moved with a finger, kept from one game to the next.
• The session and the drills to hand, with today's squad already up to date.

Stops chasing twenty families one by one.

• Sends call-ups, families answer from their space, availability is in before the line-up.
• Car shares fill themselves, free seats included.
• The result entered after the game through a link, no account needed, correctable until publication.

One place, and one invoice per household.

• Call-ups, times and absences from their space, with no group chat to follow.
• One invoice per household, family discounts taken off, payable online or at the club.
• Equipment on loan written down: no more skates turning up in June.

What is expected of them, without having to ask.

• Their times, their call-ups, their line for the next game.
• Their attendance for the season and their team's results.
• The equipment they have on loan, and since when.